How does the External Battery and
Solar Charger Rental program work?
Rental Program only available for the continental US
(sorry the program not available for Alaska, Hawaii, or Canada)
Below are TBG’s Battery
Rental Program Terms and Conditions (effective 9/15/14)
DOWNLOAD THE CPAP MANUAL HERE
Reading about the Program please select the the type of Power Station you are looking for at the bottom of this page.
IF YOU WANT THE POWER STATION IN LESS THAN 7 DAYS DO NOT ORDER ON LINE
PLEASE CALL FOR EXPEDITED SERVICE
There will be a $25 service charge plus any additional shipping fees
Rentals are only delivered Monday-Friday
NO WEEKEND DELIVERIES
Rental Rates starts on the day of delivery
the rental product page there will be a short description including device compatibility,
deposit amount, and daily rental fees for each power station.
deposit is collected at checkout and is equal to the price of the power station the
daily rental rates equal to 2% of the purchase price will be taken from the deposit upon the safe and undamaged return
of the rental equipment, the deposit can also be used to purchase the gear you
rent if you like it!
daily rental fees will be charged for the days the customer has the gear, using
the FedEx tracking numbers to verify the date delivered to the customer and the
date the gear is dropped to an authorized FedEx center for return using the
prepaid label included with every rental order (there will be an addition $20 fee taken from the deposit if you call FedEx to pick up the package insead of dropping it off to an authorized FedEx center).
round trip Ground shipping is $20 for each power station, solar panels will be an additional $20 each. If you decide to keep
the gear there is no refund on the return shipping. Due to Shipping Regulations our Rental Gear must travel via ground transportation. Sorry we can not overnight outside of the state of Texas.Refunds of deposits are processed once per week by TBG and the average time for
the refund to be released is 2-3 weeks after the gear is returned.
PLEASE NOTE (AKA- "THE RED NOTE"):
If you are renting you are acknowledging and accepting
that the refund may take up to 3 weeks AFTER the gear is received at our warehouse.
If you call or e-mail prior to the 3 weeks have passed asking where your refund is the reply will be a simple link back
to this page with a note to read the red note. Please appreciate we are a Husband and Wife operation with an accountant that works part time, if this time frame is not agreeable please save us all the frustration and consider a purchase instead of a rental.
12v direct connect CPAP’s (Note this includes All ResMEd systems, even the 12v S8) will require an Inverter to use the TBG CPAP 12 3-5, this option will be an additional $50 deposit and $1 per day rental fee.
determine if your system’s DC voltage requirements please check the label on “Power
Supply” (aka “brick”) of the power cord, if there is not a brick your system is NOT DC compatible and will require the inverter.
The number after “DC output” is the DC voltage your system uses as long as it is
within the range of 10-14 volts (EXCEPTION 12v ResMed S8 must use CPAP 12 3-5 with Inverter).
Power Supply Labels
you have decided on the proper Power Station select “add to cart”
will be asked to fill in the date you want to have the gear in hand (it is recommended
to receive a couple days prior to your trip so you have time to test the gear)
any other options necessary then click “add to cart” to proceed to checkout.
will collect the security deposit at the time of checkout
Rental gear will be shipped to you via FedEx Ground for the delivery date you
choose, they must be shipped via ground transportation so to ensure enough time and inventory is available for your order please place
your order at least 1 week in advance.
you receive the gear please carefully open the box, avoiding damage so that you
can reuse it for returning the gear.
With-in 24 hours test the system to insure you are comfortable with set-up and that all parts are there. If you have issues and do not contact us with-in 24 hours of delivery, you will be billed for the rental even if the gear is faulty, this is to ensure the testing is done before you find yourself out unable to call for assistance. You are now ready to bring the gear on your adventure!
you fall in love with the gear?
You are welcome to keep it! That is one of the reason the Security Deposit is
equal to the purchase price!
Did you have a good time but prefer your remaining deposit back? Simply return
the undamaged, working gear in the same box it was delivered in placing the
return label over the delivery label.
sure to pack all gear you received to avoid paying for them out of your
deposit. Once the gear is received back to our warehouse you should see your
deposit refund with-in about 2 weeks.
Items not returned will be deducted from deposit based on current list
rental gear kept over 30 days from delivery to customer will be consider a purchase and the deposit will be forfeited.
IMPORTANT NOTE: You have 24 hours from delivery to test all gear and
inform TBG of any issues, if you do not call with-in 24 hours of delivery
you will be responsible for all rental fees even if the gear is faulty.
This policy has been put in place to Protect TBG from clients that do not
test gear before finding themselves out of cell phone range and will be 100%
enforced as of 7/14/14.
!!!PLEASE TEST THE GEAR WITH-IN 24 HOURS
of FedEx Delivery!!!
>>Multiple factors will effect run-time, including but not
limited to: machine make & model, pressure settings, altitude, use of
humidifier, and use of an Inverter (20% or more loss for each factor) TBG does
not guarantee any “run-times”.
>> IMPORTANT: CPAP Manufactures specifically
DO NOT recommend the use of the Humidifier with a Battery. Although a
Humidifier can be used, run-times will be significantly lower than expected
Please be sure your order is placed by noon at least one day prior to the shipping time listed below