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Terms and Conditions

THE BATTERY GEEKS TERMS & CONDITIONS

  • PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site or users agents placing orders in your behalf into this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you or your agent do not agree to these terms and conditions, please do not use this site. These TERMS and CONDITIONS also apply when placing orders by phone, fax, or purchase orders.

    Copyright
    The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Battery Geeks. The collective work includes works that are licensed to The Battery Geeks. Copyright 2003, The Battery Geeks ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Battery Geeks or purchasing The Battery Geeks products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Battery Geeks or to purchase The Battery Geeks products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Battery Geeks. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

    Trademarks
    All trademarks, service marks and trade names of The Battery Geeks used in the site are trademarks or registered trademarks of The Battery Geeks

    Warranty Disclaimer
    This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Battery Geeks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Battery Geeks does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Battery Geeks does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

    Limitation of Liability
    The Battery Geeks shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Battery Geeks has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    Typographical Errors
    In the event that a The Battery Geeks product is mistakenly listed at an incorrect price, The Battery Geeks reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Battery Geeks reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Battery Geeks shall issue a credit to your credit card account in the amount of the incorrect price.

    Termination
    These terms and conditions, or any part of them, may be terminated by The Battery Geeks without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


    Notice
    The Battery Geeks may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Battery Geeks.


    Miscellaneous
    Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of The Battery Geeks products) shall be in the state or federal courts located in Travis County, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Battery Geeks products) must be commenced within one (1) month after the claim or cause of action arises. The Battery Geeks' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Battery Geeks may assign its rights and duties under this Agreement to any party at any time without notice to you.

    Use of Site
    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Battery Geeks or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


    Participation Disclaimer
    The Battery Geeks does not and cannot review all communications and materials posted to, or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, he Battery Geeks is merely acting as a passive conduit for such distribution and is not undertaking any obligation or iability relating to any contents or activities on the site. However, The Battery Geeks reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Battery Geek in its sole discretion.

    Indemnification
    You agree to indemnify, defend, and hold harmless The Battery Geeks, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


    Third-Party Links
    In an attempt to provide increased value to our visitors, The Battery Geeks may link to sites operated by third parties. However, even if the third party is affiliated with The Battery Geeks, The Battery Geeks has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Battery Geeks. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Battery Geeks seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


    Orders, Price and Payment
    Payment for the Products shall be made in full before shipment of the Products to customer. Customers shall under no circumstances or for any reason whatsoever, make deductions set-off or withhold payments for the Products.

    Unless otherwise stated, The Battery Geeks prices do not include import or export fees, duties, tariffs, or other charges. All costs incurred for shipping and handling will be borne by Customer.

    Products
    The Battery Geeks reserves the right to revise and or discontinue products at any time without notice. Revised or updated products may differ but will have the functionality and performance of the products ordered. The Battery Geeks also reserves the right, at its sole discretion, to substitute a product of similar or greater functionality, and price.

    Shipping and Delivery
    The Battery Geeks shall deliver the Products to the place of delivery designated by the Customer and agreed to by The Battery Geeks as evidenced in the Customer's invoice. Ownership passes to the Customer immediately upon the Carrier's indication of Delivery. The Battery Geeks may, deliver the Products by installments in any sequence. In such case, each installment shall be treated as a separate contract and no default or failure by The Battery Geeks in respect of any one or more installments shall violate the Contract in respect of Products previously delivered or undelivered. Any delivery dates quoted by The Battery Geeks are approximate only and shall not form part of the Contract. The Battery Geeks shall endeavor to meet the delivery date but will not be liable for any delay in delivery of the Products, howsoever caused. If Customer fails to take delivery of the Products or any part of them tendered in installments, or fails to provide any instructions, documents, licenses, consents or authorizations required to enable The Battery Geeks to make delivery on the due date, delivery shall be deemed to have taken place and The Battery Geeks shall be entitled upon giving written notice to Customer, to store or arrange for storage of the Products, whereupon risk in the Products shall pass to Customer, and Customer shall pay to The Battery Geeks all costs and expenses (including storage and insurance charges) arising from its failure-refusal. Rescheduling of delivery, change or cancellation of orders are all subject to Administrative charges as shall be determined by The Battery Geeks.

    Acceptance of Products
    Products shall be deemed to have been accepted by Customer as being in good condition and in accordance with the Contract, unless Customer notifies The Battery Geeks to the contrary on the day of delivery and such notification is confirmed in writing within two days. Customer shall not be entitled to withhold payment of all or any of the purchase price of the Products while any claim is being investigated by The Battery Geeks.

    Return Policy

    RENTAL Returns: follow the procedures outlined in Battery Geeks' Rental Policy (included with your rental order). Or see the information under Rental Policy (below).

    All (NON-Rental) returns must be accompanied by an Original Invoice, AND a Returned Merchandise Authorization (RMA) Number. To get an RMA #, please fill out an online RMA request form by visiting www.thebatterygeeks.com/rma. Once you have provided The Battery Geeks with the appropriate information we will contact you with return instructions.

    All products purchased through The Battery Geeks can be returned for a refund or exchange within 30 days of purchase. See conditions below:

    Specific Application: Purchasers/Renters are responsible for their application. The Battery Geeks can advise the client, but the decision about the suitability of the application remains with the client.

  • NO refunds given after 30 days from date of purchase.
  • All products returned for refund are subject to a 20% restocking fee.
  • All products returned for refund must be in NEW/UNUSED/RE-SALEABLE condition, otherwise an additional 20% restocking fee will apply. However, The Battery Geeks reserves the right to refuse any returns that are in a damaged condition caused by any misuse or mishandling. [New/Unused/Re-saleable: shrink-wrap in tact, twist-ties on cables, all parts included, clean, & intact, product in working order]
  • All materials such as manuals, accessories, and cables must be included. If any of these materials are missing, your account will be billed accordingly.
  • Pack Returns Carefully: Customer must pack defective/returned items as if they were new and working. Failure to do so may invalidate both the RMA and the warranty. We are not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier.
  • Returns must be shipped freight prepaid. Products received freight collect, without an RMA #, not approved for return, or in anyway not meeting the above criteria, will be refused.
  • Shipping Charges and Free Premiums are NON-REFUNDABLE including all Free Shipping. Free Shipping is defined as all shipping costs pre-paid by The Battery Geeks and not added to the customer invoice. For example: When The Battery Geeks paid for your free shipping - upon the return of the product the customer will be charged back the full amount of the shipping originally paid by The Battery Geeks. Additionally, you will be charged the normal selling price of Premium Items.
  • There is no restocking fee for EVEN exchanges provided that the above conditions are met (New/Unused/Resaleable condition).
  • Returns will only receive a percentage of the original purchase price as credit, based on the time left in the warranty period. Example: Original purchase price of $400, 3 months left in warranty period (or 25%); $400 x 25% = $100 In-store credit.
  • Any batteries with any modifications made to them that were not made by our factory, or products with missing or altered Service Tags or serial numbers, will automatically invalidate the warranty and will not be accepted for return or exchange.
  • We will directly refund your credit card or PayPal account after receiving your return within 30 days of receiving your return.
  • DOA/Defective products can be returned for LIKE KIND REPLACEMENT ONLY. See Warranty Information, below.
  • RMA # are good for 30 days only. Any products returned after the RMA expiration date will be refused.
  • Products returned with expired warranty, can be repaired at buyers expense. We cannot replace products with expired warranties.
  • Once an order is confirmed, or payment is completed, there will be a 5% cancellation fee for any order cancellation.
  • All material left with The Battery Geeks for more than sixty days becomes the property of The Battery Geeks. The Battery Geeks will dispose of the material in an eco-responsible manner.

Warranty Policy

By purchasing through us you have agreed to the Terms & Conditions found on our website, which include this Warranty, and our Return Policy. These products have a limited 1 Year Pro-Rated Warranty*, with the below exceptions. Products under warranty can be returned for warranty service under the following guidelines:

  • The MFP 130 and the MFP 200, have a limited 6 month pro-rated warranty.
  • All purchases made by Re-Sellers including Rental businesses have a limited 30 day warranty.
  • All medical cart and OEM applications have a 6 month or 500 cycles, whichever comes first, pro-rated warranty.
  • Personal Power Bank battery packs have a limited 3 month pro-rated warranty.
  • The limited pro-rated warranty on all products purchased from us begins on the date of shipment, and must be received on The Battery Geeks dock before the end of the warranty period, to qualify for warranty service.
  • The warranty period is not extended if we repair or replace a warranted product or any parts.

What is covered by this limited pro-rated warranty?

This limited pro-rated warranty covers defects in materials and workmanship in your products purchased through The Battery Geeks. Note that the Warranty applies only to the original buyer of record. This Warranty is not transferable.

What is not covered by this limited pro-rated warranty?

This limited pro-rated warranty does not cover:

  • Free Premiums (all "FREE with Purchase" products are as is; no Warranty applies)
  • External causes such as accident, abuse, misuse, or problems with electrical power
  • Servicing not authorized by The Battery Geeks.
  • Usage that is not in accordance with product instructions
  • Problems caused by using accessories, parts, or components not supplied by us.
  • Products with missing or altered Service Tags or serial numbers
  • Products for which we have not received payment.
  • Normal degradation in performance and decreased runtime experienced over the life of any battery pack
  • Return shipping costs to The Battery Geeks and back to you.

What do I do if I need warranty service?

First, please fill out our online RMA# Request Form by visiting www.thebatterygeeks.com/rma. After you fill out and submit your RMA# request form, The Battery Geeks will respond within one business day for with your RMA # and specific return instructions.

After you receive your RMA #, you must: Return the product to The Battery Geeks in its original or equivalent packaging. Prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.

Additional information regarding The Battery Geeks Warranty policies & procedures:

· Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.

· Returns must be received within 30 business days from the date of the RMA or the return will be refused.

· Pack Returns Carefully: Customer must pack defective items being returned as if they were new and working. Failure to do so may invalidate both the RMA and the warranty. The Battery Geeks is not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier.

· Returned RMA items will be shipped back to Customers at Customer's expense.

· All replacement items will be shipped after The Battery Geeks have received and processed your defective return.

* Replacement product will require payment for the already used portion of your Pro-Rated Warranty. For example: if your Original purchase price was $400, and you returned a product, for a warranty issue, after 9 months (or 75% of warranty period used), you will need to pay $300 to receive a replacement product ($400 x 75% = $300).

OR the unused portion of your Warranty period can be used as a credit for our battery Rental Program.

What if product is not covered under Warranty?

If the product is out of warranty, The Battery Geeks offer a Free Diagnostic Testing Service to our valued customers as a way to determine if the battery can be revived or to establish a salvage value towards a future purchase.

Rental Policy

How does the External Battery and Solar Charger Rental program work?
  • Select from our list of products below. Click the Add to Cart button.
  • Fill in the DATE you need to receive the rental; this should be at least 2 days before your trip so that you have time to test the gear with your equipment.
  • Fill in the device you will be powering so that we can set you up with the correct connections
  • Think you might need more run-time, then just click on the ADD-A-BATTERY box for just $4 more per day.
  • See any options you would like, just click or select the box to add.
  • A refundable security deposit equal to the gears value is collected during checkout.
  • Daily Rental Rate is calculated from the day the gear leaves our warehouse until the day we receive it back to the warehouse at $5 for the 1st piece of gear and $4 for each additional piece of gear.
  • Return the products using the prepaid FedEx label included with your order as soon as you are finished with them, It is your responsibility as the current owner of this product to wrap your return carefully in original packing material; place in original box.
  • Rental Refunds are processed once a week, by end of day Friday for all orders returned to our warehouse by end of day Wednesday, once refund is issued from us please be aware that your credit card company may take up to 7 business days to release the funds.
  • Rental must be returned fully functional and in good condition with all parts & accessories that were shipped, including bag, tips, cables, and inverter. Otherwise repair and/or reconditioning fees and a 20% restocking fee will deducted from deposit. Any Items not returned will be deducted from deposit based on current list price.

Rent to own your gear!

Do you love the gear you rented? Great news we here at the battery geeks will apply your rental rate toward the purchase of a brand new battery! Rules and Restrictions:

  • You can keep the gear you used for the rental (often new) or send back rental for brand new gear
  • The rental rate will be applied to and for the equal purchase (i.e. if you rent a battery and a solar panel but only purchase the battery you will only be credited for the battery rental)
  • You have 30 days from the day we receive the rental gear back at the warehouse to use the rental credit for purchase
  • Credit can only be used from the most recent rental
  • Note* If you decide to keep your gear and an inverter was included with your rental you must purchase it separately

Rentals kept beyond 60 days will be considered "purchased" and are not eligible for rental return, exchange, or refund of deposit.

Renting for your CPAP or VPAP?

Good news, no matter your make & model the N/C-20000 is our flagship battery! No need to worry about the connections, just let us know the make and model of your system and we will include the correct one! Most of our customers are able to get 2 nights off of a fully charged N/C-20000, provided no humidifier is used. Now the question is how much gear do you need for your trip:

If you have power during the day to charge then just 1 N/C-20000 should get you through!

No Power on your trip:

  • Up to 2 nights: (1) N/C-20000 battery pack
  • 3 or 4 nights: (2) N/C-20000 battery packs
  • 5 or more nights: (2) N/C-20000 battery packs and a Solar pad
Shipping

Please call for rush shipment or for rental in Canada
US Flat Rate FedEx Ground Round-trip Shipping will be added as follows:
  • 1st battery or Solar Panel $20
  • Solar Kit (1 Battery & Solar Panel) $40
  • 2nd battery $10 additional
  • See map below for shipping times from Austin Texas


Optional Equipment rental with additional charges indicated:

  • Add a 2nd Battery for: $4/day
  • Solar Panel: $4/day

Upon receipt of rental gear, please IMMEDIATELY check that you have received all items, including all tips, cables, chargers, inverters, batteries, AND test with your Equipment to ensure compatibility and call our customer service line if you are having any issues, most all technical issues can be resolved over the phone in just a few minutes.

Failure to contact customer service with-in 24 hours of delivery will result in forfeiture of your right for a refund even if you do not get gear to work