TERMS & CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions
and other applicable law. If you do not agree to these terms and conditions, please do not use this site. These TERMS and CONDITIONS apply when placing orders by phone or via this website.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as
a collective work under the United States and other copyright laws, and is the property of The Battery
Geeks. The collective work includes works that are licensed to The Battery Geeks. Copyright 2003, The
Battery Geeks ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy
portions of this site for the sole purpose of placing an order with The Battery Geeks or purchasing The
Battery Geeks products. You may display and, subject to any expressly stated restrictions or limitations
relating to specific material, download or print portions of the material from the different areas of the site
solely for your own non-commercial use, or to place an order with The Battery Geeks or to purchase The
Battery Geeks products. Any other use, including but not limited to the reproduction, distribution, display or
transmission of the content of this site is strictly prohibited, unless authorized by The Battery Geeks. You
further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of The Battery Geeks used in the site are trademarks or
registered trademarks of The Battery Geeks
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any
kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Battery
Geeks disclaims all warranties, express or implied, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose and non-infringement. The Battery Geeks does not
represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the
defects will be corrected, or that this site or the server that makes the site available are free of viruses or
other harmfulonents. The Battery Geeks does not make any warrantees or representations regarding the
use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness,
reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above
limitations may not apply to you.
Limitation of Liability
The Battery Geeks shall not be liable for any special or consequential damages that result from the use of, or the
inability to use, the materials on this site or the performance of the products, even if The Battery Geeks has been
advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a The Battery Geeks product is mistakenly listed at an incorrect price, The Battery Geeks reserves
the right to refuse or cancel any orders placed for product listed at the incorrect price. The Battery Geeks reserves
the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase and your order is cancelled, The Battery
Geeks shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration
or shopping process. These terms and conditions, or any part of them, may be terminated by The Battery Geeks
without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation
of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
The Battery Geeks may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable
method to the address you have provided to The Battery Geeks.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard
to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods.
You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to
this site (including but not limited to the purchase of The Battery Geeks products) shall be in the state or federal
courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the
site (including but not limited to the purchase of The Battery Geeks products) must be commenced within one (1)
year after the claim or cause of action arises with the exception of all rental businesses who will receive a limited
6 month warranty on all products. The PPS-130 and SPPS-200 models in addition to all cables have a 6 month limited
warranty. The Battery Geeks' failure to insist upon or enforce strict performance of any provision of these terms and
conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the
parties nor trade practice shall act to modify any of these terms and conditions. The Battery Geeks may assign its
rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language,
is strictly forbidden. Impersonation of others, including a The Battery Geeks or other licensed employee, host, or
epresentative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute,
or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive
of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a
criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law.
You may not upload commercial content on the site or use the site to solicit others to join or become members
of any other commercial online service or other organization.
Participation Disclaimer
The Battery Geeks does not and cannot review all communications and materials posted to, or created by users
accessing the site, and is not in any manner responsible for the content of these communications and materials.
You acknowledge that by providing you with the ability to view and distribute user-generated content on the site,
he Battery Geeks is merely acting as a passive conduit for such distribution and is not undertaking any obligation or
iability relating to any contents or activities on the site. However, The Battery Geeks reserves the right to block or
remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent,
deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another
or (d) offensive or otherwise unacceptable to The Battery Geek in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless The Battery Geeks, its officers, directors, employees, agents,
licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses,
damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions
or any activity related to your account (including negligent or wrongful conduct) by you or any other person
accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, The Battery Geeks may link to sites operated by third
parties. However, even if the third party is affiliated with The Battery Geeks, The Battery Geeks has no control
over these linked sites, all of which have separate privacy and data collection practices, independent of The
Battery Geeks. These linked sites are only for your convenience and therefore you access them at your own
risk. Nonetheless, The Battery Geeks seeks to protect the integrity of its web site and the links placed upon
it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if
a specific link does not work).
Orders, Price and Payment
Payment for the Products shall be made in full before delivery of the Products to customer. Customers
shall under no circumstances or for any reason whatsoever, make deductions set-off or withhold payments
for the Products.
Unless otherwise stated, The Battery Geeks prices do not include import or export fees, duties, tariffs, or
other charges. All costs incurred for
shipping and handling will be borne by Customer.
Products
The Battery Geeks reserves the right to revise and or discontinue products at any time without notice.
Revised or updated products may differ but will have the functionality and performance of the products ordered.
The Battery Geeks also reserves the right, at its sole discretion, to substitute a product of similar or greater functionality,
and price.
Shipping and Delivery
The Battery Geeks shall deliver the Products to the place of delivery designated by the Customer and agreed to by The Battery Geeks as evidenced in Customer's invoice. Ownership passes to the Customer immediately upon the Carrier's indication of Delivery. The Battery Geeks may, deliver the Products by installments in any sequence.
In such case, each installment shall be treated as a separate contract and no default or failure by The Battery Geeks in
respect of any one or more installments shall vitiate the Contract in respect of Products previously delivered or
undelivered Products. Any delivery dates quoted by The Battery Geeks are approximate only and shall not form part of the Contract. The Battery Geeks shall endeavor to meet the delivery date but will not be liable for any delay in delivery of the Products, howsoever caused. If Customer fails to take delivery of the Products or any part of them tendered in installments, or fails to provide any instructions, documents, licenses, consents or authorizations required
to enable The Battery Geeks to make delivery on the due date, delivery shall be deemed to have taken place and The Battery
Geeks shall be entitled upon giving written notice to Customer, to store or arrange for storage of the Products,
whereupon risk in the Products shall pass to Customer, and Customer shall pay to The Battery Geeks all costs and
expenses (including storage and insurance charges) arising from its failure-refusal. Rescheduling of delivery, change
or cancellation of orders are all subject to Administrative charges as shall be determined by The Battery Geeks.
Acceptance of Products
The Products shall be deemed to have been accepted by Customer as being in good condition and in accordance
with the Contract, unless Customer notifies The Battery Geeks to the contrary on the day of delivery and such notification
is confirmed in writing within two days. Customer shall not be entitled to withhold payment of all or any of the price
of the Products while any claim is being investigated by The Battery Geeks.
RETURN POLICY
All returns must be accompanied by an Original Invoice, AND a Returned Merchandise
Authorization (RMA) Number. To get an RMA #, please fill out an online RMA request form by
visiting www.thebatterygeeks.com/rma. Once you have provided
The Battery Geeks with the appropriate information we will contact you with return instructions.
All products purchased through us can be returned for a refund or exchange within 30 days of purchase.
See conditions below:
Specific Application: Purchasers/Renters are responsible for their application.
The Battery Geeks can advise the client, but the decision about the suitability of the application remains with the client.
- NO refunds given after 30 days from date of purchase.
- All products returned for refund are subject to a 20% restocking fee.
- All products returned for refund must be in NEW/UNUSED/RE-SALEABLE condition, otherwise
an additional 20% restocking fee will apply. However, we reserve the right to refuse any returns that
are in a damaged condition caused by any misuse or mishandling. [New/Unused/Re-saleable:
shrink-wrap in tact, twist-ties on cables, all parts included, clean, & intact, product in working order]
- All materials such as manuals, accessories, and cables must be included. If any of these materials are missing,
your account will be billed accordingly.
- Pack Returns Carefully: Customer must pack defective/returned items as if they were new and working. Failure to do
so may invalidate both the RMA and the warranty. We are not responsible for goods that are damaged during shipment or
misused/abused by the customer/carrier.
- Returns must be shipped freight prepaid. Products received freight collect, without an RMA #, not approved for
return, or in anyway not meeting the above criteria, will be refused.
- Shipping Charges and Free Premiums are NON-REFUNDABLE including all Free Shipping.
Free Shipping is defined as all shipping costs pre-paid by The BatteryGeeks and not added to the customer invoice.
For example: When The BatteryGeeks paid for your free shipping - upon the return of the product the customer will be charged
back the full amount of the shipping originally paid by The BatteryGeeks. Additionally, you will be charged the normal selling price
of Premium Items.
- There is no restocking fee for EVEN exchanges provided that the above conditions are met
(New/Unused/Resaleable condition).
- Returns will only receive a percentage of the original purchase price as credit,
based on the time left in the warranty period. Example: Original purchase price of $400, 3 months left in warranty period
(or 25%); $400 x 25% = $100 In-store credit.
- Any batteries with any modifications made to them that were not made by our factory, or products with missing or altered
Service Tags or serial numbers, will automatically invalidate the warranty and will not be accepted for return or exchange.
- We will directly refund your credit card or PayPal account after receiving your return within 30 days of receiving your return.
- DOA/Defective products can be returned for LIKE KIND REPLACEMENT ONLY. See Warranty Information, below.
- RMA # are good for 30 days only. Any products returned after the RMA expiration date will be refused.
- Products returned with expired warranty, can be repaired at buyers expense. We cannot replace products
with expired warranties.
- Once an order is confirmed, or payment is completed, there will be a 5% cancellation fee for any order cancellation.
- All material left with The Battery Geeks for more than sixty days becomes the property of The Battery Geeks.
The Battery Geeks will dispose of the material in an eco-responsible manner.
WARRANTY INFORMATION
Defective products under warranty can be returned for warranty service under the following guidelines:
- Products purchased through us have a limited 1 year pro-rated warranty with the following exceptions:
- The MFP 130 and the MFP 200 (formerly PPS-130 and SPPS-200) have a limited 6 month pro-rated warranty.
- All purchases made by Re-Sellers including Rental businesses have a limited 30 day warranty.
- All medical cart applications have a 6 month pro-rated warranty, or 500 cycles, whichever comes first.
- The limited pro-rated warranty on all products purchased from us begins on the date of shipment, and must be received on our dock before the end of the warranty period, to qualify for warranty service.
- The warranty period is not extended if we repair or replace a warranted product or any parts.
What is covered by this limited pro-rated warranty?
This limited pro-rated warranty covers defects in materials and workmanship in your products purchased through us.
Note that the Warranty applies only to the original buyer of record. This Warranty is not transferable.
What is not covered by this limited pro-rated warranty?
This limited pro-rated warranty does not cover:
- Free Premiums (all "FREE with Purchase" products are as is; no Warranty applies)
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by us.
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by us.
- Products with missing or altered Service Tags or serial numbers
- Products for which we have not received payment.
- Normal degradation in performance and decreased runtime experienced over the life of any battery pack
- Return shipping costs to us and back to you.
What do I do if I need warranty service?
First, please fill out our online RMA# Request Form by visiting
www.thebatterygeeks.com/rma. After you fill out and submit your RMA# request form, we
will respond within one business day for with your
RMA # and specific return instructions.
After you receive your RMA #, you must
- Return the product to us in its original or equivalent packaging.
- Prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.
What if product is not covered under Warranty?
Products returned with an expired warranty, can be repaired at buyers expense. We cannot replace products
with expired warranties. Additionally, if we determine that the problem is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on a fee basis. We use new and refurbished parts
made by various manufacturers in performing warranty repairs and in building replacement parts and systems.
Here are some more details of our Warranty return policies & return procedures:
All warranty return products must be still under warranty.
- Shipping charges are non-refundable.
- All returns must be in original factory cartons with all original packing materials.
- All miscellaneous materials such as manuals, accessories and cables must be included or you will be billed for the
missing parts accordingly.
- Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
- Return authorization must be received within 30 business days from the date of the RMA or the return will be refused.
- Pack Returns Carefully: Customer must pack defective items being returned as if they were new and working. Failure
to do so may invalidate both the RMA and the warranty. We are not responsible for goods that are damaged during shipment
or misused/abused by the customer/carrier.
- Returned RMA items will be shipped back to Customers at Customer's expense.
- All replacement items will be shipped after we have received and processed your defective return.
- All credits will be made back to the original payment method.
- If a package arrives damaged, it is best if you refuse the package. If you sign for and keep the package, please make
sure you notate the damage when you sign for it so that we may file a claim with the carrier in the event that the actual
product you ordered was also damaged.
Return Procedures: In order to return your product(s) please fill out the online RMA form at
www.thebatterygeeks.com/rma, complete the online form and just wait up to one business day for us to get back to
you with your RMA # and specific return instructions.
RENTAL POLICY
Rentals are only available for US & Canada. All Terms & Conditions Apply.
Specific Application: Renters/purchasers are responsible for the application. The Battery Geeks will advise the client but the decision about the suitability of the application remains with the client.
Order processing is through our standard ordering system with the customer noting that This is a rental in the Special
Order Instructions section of the order entry page.
Your credit card or PayPal account will be charged the full price of the battery and then refunded, less rental fees, when
battery is returned fully functional and in good condition with all parts & accessories. Note: It may take 5-7
days to receive your refund.
Rental Charges: Rental STARTS on the day we ship the product, and ENDS the day the battery
pack, INCLUDING bag and all parts, is received back at our facility (inclusive).
The Battery Geeks reserves the right to adjust the rental time to correct shipping anomalies.
Battery pack, INCLUDING bag and all parts, must be returned fully functional and in good condition, otherwise
repair/reconditioning and 20% restocking fees will apply. Items not returned will not be refunded.
Upon receipt of rental, please check that you have received all items, including all tips,
cables, chargers, inverters, batteries.
If anything is missing, contact us immediately to avoid being charged
upon battery return.
Rent to Own: Rental fees but not shipping costs charged to a particular battery can be applied to the purchase of
that same battery or a greater watt-hour size battery.
Shipping:
FREE 7-10 day shipping to US customers
Express shipping is available for an extra charge
Shipping charges are estimates; charges may be adjusted to meet the customer's required receipt date
Customer is responsible for return shipping costs
IMPORTANT: E-mail tracking # for customer return to thebatterygeeks@gmail.com immediately upon return
Daily charges:
CPAP N-C9000 - $3
CPAP N-C13500 - $4
CPAP N-C20000 - $5
CPAP N-C40000 - $9
Inverter - $1
Solar Panel - $4
External Laptop Battery 16/19-250 - $6
External Laptop Battery 16/19-450 - $10
Texas Sales and Use Taxes apply for Texas shipping addresses.
Send return to:
Battery Returns
5114 Balcones Woods Dr
Suite 307-478
Austin, Texas 78759
